You can easily create new Contacts into your Zoho CRM account during the chat. Just follow the steps below:
1. Sign into your Zoho CRM and click on Settings > Setup.
![zoho-settings.png zoho-settings.png](/Generated/Files/2/zoho-settings.png)
2. Under EXTENSIONS & APIS select APIs
![zoho-api.png zoho-api.png](/Generated/Files/2/zoho-api.png)
3. Under CRM API click on the little cog icon then on Authentication Token Generation.
![zoho-authentication.PNG zoho-authentication.PNG](/Generated/Files/2/zoho-authentication.PNG)
4. In the text field Application Name enter LiveSupporti and click on Generate.
![zoho-generate-token.png zoho-generate-token.png](/Generated/Files/2/zoho-generate-token.png)
5. Copy your Authentication Token.
6. Sign into LiveSupporti and click on Apps > Zoho and paste your Zoho Authentication Token. Click Install.
7. You're done :)
Now during the chat when you click on the Zoho icon on the right side of your screen (where visitor's information is displayed), then a new Contact will be created in your Zoho CRM.
![add-to-zoho.png add-to-zoho.png](/Generated/Files/2/add-to-zoho.png)