You can easily create new Contacts into your Zoho CRM account during the chat. Just follow the steps below:
1. Sign into your Zoho CRM and click on Settings > Setup.
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2. Under EXTENSIONS & APIS select APIs
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3. Under CRM API click on the little cog icon then on Authentication Token Generation.
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4. In the text field Application Name enter LiveSupporti and click on Generate.
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5. Copy your Authentication Token.
6. Sign into LiveSupporti and click on Apps > Zoho and paste your Zoho Authentication Token. Click Install.
7. You're done :)
Now during the chat when you click on the Zoho icon on the right side of your screen (where visitor's information is displayed), then a new Contact will be created in your Zoho CRM.
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