Hi, the Agent's picture doesn't show. It would be nice to be able to display a picture to the begining when an agent is online instead of showing the text (like Zopim's), before the chat starts and also customizing or changing the sound. The one when you got a visitor is too low, I can't hear it.

Comments

sales@decalglobal.com Jun 10, 2015 12:32 I also cannot hear the sound, nor can I find it at all I would like to upgrade to the premium package but need to make sure its right first

joan@wiagribusiness.org Oct 06, 2020 14:59 I have the premium package and do not hear sounds!