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Chat history

Posted on Mar 04, 2016 16:56

With this API call you can get your Chat history.

 

JSON Format

 

Each Chat history is represented as JSON object with the following properties:

Name Type Description
 AgentId  number  The id of the agent. Can be null if no agent answered the chat
 AgentName  string  The name of the agent
 Visitor  object  The visitor
 Date  string  The date of the chat
 Messages  array  The messages
 Vote  string  Can be "Good" or "Bad"

 

 

Get All Chat histories

 

GET /api/chats?page=1

Get all chat histories for your account. You have to provide the ?page= parameter and specify the number of the page.

 

Example response

{

    "Data": [

        {

            "AgentId": 150,

            "AgentName": "Jason",

            "Visitor": {

                "Name": "Emma",

                "Email": "emma@myemail.com",

                "Phone": "555-555-5555"

            },

            "Date": "2016-03-08T19:19:10.677Z",

            "Messages": [

                {

                    "Username": "Emma",

                    "Message": "Do you have a Free plan?",

                    "Date": "2016-03-09T19:18:00Z"

                },

                {

                    "Username": "Jason",

                    "Message": "Of course. Our Free plan includes 150 chats per month.",

                    "Date": "2016-03-09T19:18:45Z"

                },

                {

                    "Username": "Emma",

                    "Message": "Great. I will give it a try :)",

                    "Date": "2016-03-09T19:18:57Z"

                }

            ],

            "Vote": "Good"

        },

        {

            "AgentId": 151,

            "AgentName": "Kate",

            "Visitor": {

                "Name": "Mark",

                "Email": "mark@myemail.com",

                "Phone": null

            },

            "Date": "2016-03-08T19:15:52.703Z",

            "Messages": [

                {

                    "Username": "Mark",

                    "Message": "Hi, I have a question.",

                    "Date": "2016-03-09T18:56:39Z"

                },

                {

                    "Username": "Kate",

                    "Message": "Hi there, how can I help you?",

                    "Date": "2016-03-09T18:56:52Z"

                }

            ],

            "Vote": null

        }

................................................

    ],

    "Paging": {

        "PageNo": 1,

        "PageSize": 20,

        "PageCount": 10,

        "TotalRecordCount": 200

    }

}

 

 

Get Chat history by agent and by date 

 

GET /api/chats?page=1&agent={agent_email}&fromDate={from_date}&toDate={to_date}&type=0

Get chat histories from your account by specified agent's email. You have to provide the ?page= parameter and specify the number of the page. You can add optional parameters &agent= and specify agent's email, &fromDate= and &toDate=, &type= with value 0 (chats) or 1 (missed chats).

 

Example response

{

    "Data": [

        {

            "AgentId": 150,

            "AgentName": "Jason",

            "Visitor": {

                "Name": "Emma",

                "Email": "emma@myemail.com",

                "Phone": "555-555-5555"

            },

            "Date": "2016-03-08T19:19:10.677Z",

            "Messages": [

                {

                    "Username": "Emma",

                    "Message": "Do you have a Free plan?",

                    "Date": "2016-03-09T19:18:00Z"

                },

                {

                    "Username": "Jason",

                    "Message": "Of course. Our Free plan includes 150 chats per month.",

                    "Date": "2016-03-09T19:18:45Z"

                },

                {

                    "Username": "Emma",

                    "Message": "Great. I will give it a try :)",

                    "Date": "2016-03-09T19:18:57Z"

                }

            ],

            "Vote": "Good"

        },

    ],

    "Paging": {

        "PageNo": 1,

        "PageSize": 20,

        "PageCount": 1,

        "TotalRecordCount": 1

    }

}